It is the goal of PCR Oncology to present you with state of the art cancer treatments, ensure that you understand your options, and help you pick the treatment that is right for you. PCR Oncology is a leading provider of hematology and oncology services in San Luis Obispo County.
Before you come:
- Please write down the names of medications, herbs and supplements you are currently taking. You may use the medicine log provided in new patient packets.
- Please bring a list of allergies
- Write down your list of questions so you don't forget any. (Tape recorders are welcome and can help you remember complicated details.)
- If possible bring a friend or family member. Family will want to know what happened and the best way to find out is to come to the appointment with you.
If you are a new hematology patient, please fill out the new patient packet found here.
This packet contains an introduction to our office, address, directions, registration form, medical release (so we can request prior records), a medication log, family history form and hematology questionnaire.
If you are instead a new oncology patient, please fill out the new patient packet found here.
If you are coming specifically for a breast cancer consultation, be sure to fill out this breast cancer questionnaire.
When you come into the office for an office visit, shot or chemotherapy appointment you should greet our receptionist to make sure she knows you have arrived. If you are seeing one of the physicians or PA-C you will be asked to fill out a symptom survey, which lets them know how you have been feeling over the last week.
SHOULD I CALL THE DOCTOR?
- Phone calls: A medical assistant or nurse will screen your call and answer your questions if possible. If your question is not urgent but requires a physician response then leave a message. Barring emergencies we return all phone calls daily, usually between 4 and 6 PM. If your question is urgent we will interrupt the doctor and address it immediately.
- Prescription refills: Please call the office or pharmacy at least 48 hours in advance. We can prescribe most drugs electronically. Prescriptions for narcotic pain relievers must be picked up in person.
NO ONE RETURNED MY PHONE CALL. WHAT CAN I DO?
Occasionally the physician is called out of the office on emergencies and is unable to return calls. On other occasions a message is simply lost. In many cases we return a phone call and there is no answer, we have the wrong number or the message we have is not suitable for voice mail. If we don't return a call on the day you leave a message then please call back.
MY SON, DAUGHTER, MOTHER, FATHER, BROTHER, SISTER WANTS TO KNOW WHAT IS WRONG. WOULD YOU SPEAK WITH HIM/HER?
Cancer affects the entire family and we favor open discussions with family members about the disease, treatment options, potential side effects and prognosis. Ideally family would attend office visits and ask their questions at that time. In the event they are unable to attend, one family member should be appointed as the representative. Questions should be funneled through this family member in order to avoid multiple family members asking the same questions. We will not speak to family members without permission of the patient.
If you need to cancel an appointment with the doctor or for treatment please call the office the day before. If for some reason your are unable to keep an appointment we will fit you in on the next available date. If you miss two appointments without 24-hours notice you will be billed as per the fee agreement.